Melissa works with internal program teams to provide contracting support, including drafting, reviewing, and administering contracts and modifications. Throughout her career, Melissa has leveraged her collaboration skills to drive change management initiatives, including playing a key role in launching Merative as an independent startup following the sale of Watson Health by IBM in 2022. She was recognized multiple times with significant awards for providing customer service excellence throughout her IBM career. Melissa holds a B.A. in Sociology from Wake Forest University.